the Keller Purpose
Our company is, and always has been, built on a family tradition of superior flooring installation. Flooring is all we do, and our name is on the wall. What started with my family in the early ’60s has grown into a business now led by our third generation—my two sons and my son-in-law—who continue our legacy of exceptional service and craftsmanship.
Many things have changed over the years, from products to installation techniques, but one thing remains constant: our commitment to customer service. By growing up in the family business, I learned early on that quality work, integrity, and treating people the right way are the foundation of success.
Like our customers, we are students of great service. In today’s world, technology plays a critical role in how we answer the phone, provide visibility to orders, and keep our business running efficiently. In the ’90s, I embraced technology to streamline operations, and today, we continue to invest in the best systems to measure projects, manage installations, and address any concerns quickly and seamlessly.
Our installation crews are the lifeblood of our business. We are honored to work with skilled craftsmen and women who bring our customers' flooring visions to life. We hold our installers to the highest standards, selecting only those who meet our expectations for excellence, communication, and quality. Their work is more than just a job—it’s a craft, and we recognize their dedication every day. In our family, installer and customer stories are part of our dinner table conversations. We remain committed to delivering not only a beautiful, finished product but also a great experience, from start to finish.
Since 1994, we have been blessed to work with Lowe's who, like us, put customer satisfaction first. Applying the “golden rule” to business and handling any issue the right way has been our formula for success.
Thank you to those who have helped build our business and to those who will be part of its future.
Sincerely,